Välkommen till vår FAQ-sida
På Dome Auctions förstår vi att det ibland kan uppstå frågor när man navigerar på en auktionswebbplats. Därför har vi sammanställt denna omfattande FAQ-sektion för att ge dig tydliga och koncisa svar på de vanligaste frågorna om vår plattform, våra tjänster och processer. Oavsett om du är ny på onlineauktioner eller en erfaren köpare eller säljare, hittar du allt du behöver för att göra din upplevelse hos oss smidig och enkel. Om du inte hittar din fråga här, tveka inte att kontakta vårt dedikerade supportteam – vi finns här för att hjälpa till!
My Account
After completing the registration process, you receive a unique buyer number. This number is linked to your account and your bids. We use it to identify you when invoicing, collecting lots, or communicating with you.
Once logged in to our website, click on your name on the left side of your dashboard. On this page, you can click on profile to make changes. After entering your adjustments, click the 'Save' button to apply them.
First check that your capitalization (upper/lower-case) is correct and that cookies are enabled. If you forgot your login details, you can reset your password by clicking “Forgot Password?” on the login page.
There may be different reasons for a block. If your account is blocked, follow the instructions shown in your dashboard. If you still need help, please contact Dome Auctions support.
If you need to reset your password, simply click this link: Forgot Password?. Follow the instructions to reset your password and regain access to your account.
If you want to delete your account, send an email to info@dome-auctions.com. Our team will handle your request.
Viewing days
On each auction page you will find information about the scheduled viewing day(s). Check the details to know when you can visit and inspect the lots.
Invoice & Payment
Log in, click on your name on the right side of the website — there you will see “invoices”. Click on it and you will find all the invoices issued to you.
Payment must be made by bank transfer. Cash is not accepted. Please transfer the total amount no later than 48 hours after you receive the invoice. The invoice includes the bank account details and an invoice number — be sure to reference that number.
If you are a private buyer, VAT is applied as shown on the invoice. For VAT-registered companies, VAT is only charged for domestic auctions. If your company is based outside the EU, VAT must be provided as a deposit.
No. We require the full amount to be transferred within 48 hours after issuing the invoice.
Once the lots have left the EU, your transport company will get a customs exit document. To reclaim your deposit, send the original exit document, your invoice, bank account number, and bank details to info@dome-auctions.com. After approval, we will transfer the refund to your account.
No, all invoices need to be paid directly by the buyer. Payments made on behalf of the buyer will not be accepted.
Follow Your Lots
Visit the page of the lot you are interested in and click the 🖤 (heart) icon at the top. The lot will then appear in your “Followed lots” list.
All followed lots are listed on the “Follow your lots” page (🖤 icon at the top).
Click again on the 🖤 icon on the lot’s page — that will remove it from your followed list.
Placing Bid
Before you confirm your bid, you will see a summary of all applicable amounts. On top of your bid, a buyer’s premium and VAT are added. The buyer’s premium depends on the country of the auction. VAT is calculated over both your bid and the premium.
In “Follow your lots,” you can see all lots you have bid on. Lots where you are currently the highest bidder are marked with a green gavel; lots where you have been outbid get a red exclamation mark.
After the auction ends, Dome Auctions will finalize the awarding of lots and send invoices — no later than 48 hours after closing. Once you receive the invoice and complete payment, you can plan the transport or pickup for the lot.
Go to the lot’s page. On the right side, enter your bid. Click “View your bid” to review the total costs, then “Place bid” to confirm. Once placed, a bid cannot be withdrawn. Alternatively, you can bid from your “Followed lots” page by clicking “Place your bid.” A two-step verification process helps avoid mistakes.
Sometimes several lots are offered together as one combined lot. These appear with a “[C]” symbol and reference the combination lot under the description. If you win a combination lot, you buy all included lots at once. Bidding on a combination lot also cancels your bids on the individual lots. If no one bids on the combination, the individual lots go to the highest bidders separately.
After you have received the invoice, you can be certain of your purchase. After the entire auction has closed, Dome Auctions strives to award the lots and send the invoices as soon as possible, but no later than 48 hours.
No, the bidding process is set up in such a way – with two-step verification – that it is virtually impossible to place a bid by mistake. Before confirming your bid, you can still cancel it. However, once a bid is placed, it is binding and cannot be retracted.
An auto bid the User indicates the maximum price he is prepared to pay for the Lot. The auction system sees to it that, after outbidding by a third party, the minimally possible higher bid is introduced in the name of the User, as long as the maximum indicated by the User has not been reached. An auto bid can be eliminated by the User solely by placing a static bid that at that moment is the highest bid.
You can cancel your automatic bid by placing a static bid at the amount of the next minimum acceptable bid. At this point, you are still the highest bidder until you are outbid. It is not possible to cancel a bid.
Static Bid: A bid where you determine the fixed amount of your bid.
Auto-Bid: When you place a proxy bid, you indicate your maximum bid. The system will track the progress of the bids and, if necessary, will automatically outbid others on your behalf, up to the maximum amount you initially specified. If someone else places a higher bid than your auto-bid, you will no longer be the highest bidder and will be notified by email. If someone else places a static bid that matches your auto-bid, your auto-bid will take priority (an auto-bid beats a static bid).
Försäljning genom anbud
At a tender sale (sale with registration) starting prices and bidding are not visible. Your bid is secret and cannot be seen by any other bidder.
How does it work?
You can bid in the same way as a regular online auction, you place the bid for the maximum amount you are prepared to pay for the lot. You can place several bids on the same lot but each bid you place must be higher than your previous bid.
You will receive a confirmation of each bid that you have placed and you can monitor your bidding here My followed lots on Dome Auctions.
After the tender sale closes the seller will decide as soon as possible if the lots will be allocated, and subsequently the bidders will be informed about the final decision accordingly.